Went to dealership to see a car that we had called and spoke to them about in the morning and find out it was already sold (not that day). They do not proceed to offer any other inventory and overall experience was terrible. So frustrating!
Sales side mixed up paperwork, made me the cosigner when I was the primary buyer, then gave me a faulty car starter that they can't fix (third-party) as icing on the cake.
This dealership doesn't honor their ad's. Do not purchase any vehicles from these dishonest individuals!!!
I had my car serviced here. Mark Saad provided excellent customer service and was very professional.
The service department has always been a hassle. Quote prices to get you in and change it up on a whim. Additionally, this particular dealership overcharges on Nissan genuine parts and labor. If you check other Nissan dealerships, they have cheaper costs on the same stuff. The staff doesn't really care about you unless you're willing to write them a blank check. Terrible attitude all around.
I would avoid this place and go somewhere with better service, more knowledgeable people.
Buyer beware
I have leased 15 cars in the last 8 years. Dennis Barrera and George Varaghese are the ultimate professionals and excel at customer service. Great vehicles with great deals...don't waste your time anywhere else...get with the best!!!
Called for quote on labor charge on an oil change (brought my own Mobil synthetic oil from Costco). $12.50 labor, $6 for oil filter over the phone. When I get there, $37 for labor and the parts guy didn't even mention other parts over the phone. I wanted a full quote on labor and parts, minus the oil.
Suburban Imports Of Troy is a US Car Dealer based in Troy, Michigan. Suburban Imports Of Troy is located at 1795 Maplelawn Dr, Troy, MI 48084, USA.
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